Shopinger – Cancellation, Return & Refund Policy

Welcome to Shopinger, operated by Shopinger International Private Limited ("Shopinger", "Company", "we", "our", or "us").

This Cancellation, Return & Refund Policy explains the conditions under which customers may cancel orders, request returns, replacements, exchanges, or refunds for products purchased through the Shopinger Platform.

Customers may cancel an order before it has been accepted by the seller, packed, shipped, or marked as Out for Delivery, unless otherwise stated on the product page.

Products may be eligible for return if:

• The product is received in a damaged condition.
• The product is defective or not functioning as intended.
• An incorrect product has been delivered.
• Accessories or items are missing from the package.
• The product is materially different from its description on the Platform.

Unless otherwise required under applicable law, the following products are generally not eligible for return:

• Prescription medicines
• Perishable goods
• Fresh fruits and vegetables
• Dairy products
• Flowers and plants
• Opened food and beverages
• Personal care and hygiene products after opening
• Innerwear and intimate wear
• Customized or personalized products
• Gift Cards
• Digital products
• Products specifically marked as Non-Returnable

Eligible products may qualify for a replacement instead of a refund, subject to product availability and seller approval.

For products delivered under the Open Box Delivery service, customers must inspect the product in the presence of the Shopinger Delivery Partner before accepting delivery.

Visible physical damage, incorrect products, or missing items must be reported immediately during delivery.

Approved refunds will be initiated after successful verification of the returned product or approval of the cancellation request, as applicable.

Refund Assignment Details

• Prepaid orders will generally be refunded to the original payment method.
• Cash on Delivery (COD) orders may be refunded to the customer's bank account, UPI ID, or Shopinger Wallet (where available).

Where return pickup is available, Shopinger or its authorized logistics partner will arrange the collection of eligible products.

Customers should return the product along with:

• Original packaging
• Original accessories
• User manuals
• Warranty cards (if applicable)
• Free promotional items received with the order (if applicable)

Shopinger reserves the right to reject a return request if:

• The product has been damaged due to customer misuse or negligence.
• The product has been used beyond reasonable inspection.
• Original accessories or packaging are missing.
• The return request is submitted after the applicable return period.
• The product is not eligible for return under this Policy.

Eligible products may be exchanged for:

• The same product.
• Another size.
• Another colour or variant.

Shopinger reserves the right to refuse any cancellation, return, replacement, exchange, or refund request where:

• The request is fraudulent or abusive.
• False or misleading information has been provided.
• The product has been intentionally damaged after delivery.
• The customer repeatedly misuses the return or refund process.
• The request does not satisfy the conditions of this Policy.